Returns, Exchanges & Alteration Policy

Sale Items

Please consider all sale purchases carefully.

While we always strive to provide you with the best shopping experience, items purchased during a sale are not eligible for exchange or return.

Important Information

Please ensure that all products received match the items listed in your order.

In the event of:

• A damaged product, or

• An incorrect item being supplied,

please notify us via email within 7 days of delivery at theperkypenguinkol@gmail.com, along with clear photographs of the issue.

Upon verification of the claim, we will offer a replacement. The replacement will be dispatched within 3 weeks after we receive the returned product.

Return Conditions

To be eligible for a replacement:

• The product must be returned in its original packaging.

• All tags and labels must remain attached and intact.

• The item must be unused and in its original condition.

Alteration Policy

If you experience a sizing issue with your purchase, we will be happy to make the necessary alterations to the existing garment.

Alteration Terms

• One complimentary alteration is provided per piece.

• The customer is responsible for shipping the garment to us for alteration.

• Any shipping charges incurred while sending the garment to us must be borne by the customer.

• Once the alteration is completed, the return shipping cost back to the customer will be covered by The Perky Penguin.