Shipping and Return policy

Shipping and Return policy.

GENERAL SHIPPING INFORMATION

Orders placed in India are catered to by safe and reliable courier companies like Delhivery, Professional courier and DTDC. Shipping rates applicable.

 

 

DELIVERY TIME

We try our best to ship our pieces to you within 10-12 working days. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

 

EXCHANGES & RETURNS

All our pieces are made to order and are made with lots of love and care. As a company policy we do not provide refund on any product sold. If for some reason, you are unsure of the size, please consult our size chart. If still we’ve missed a spot and you’d like to exchange them Whatsapp us at +919088219899 (no calls are attended as messages are better for record keeping) and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the pieces. They may request for further information/photographs to assess your exchange request. Please do assist them. 

THE PERKY PENGUIN  reserves all rights to inspect the condition of the product before processing any exchanges.

Post Script- All custom made orders are non-returnable.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.